COVID-19 Health & Safety
We Have Precautions in Place
For the most current statements on Covid and Schweitzer's winter operations, please see the following announcements from Tom Chasse, President & CEO of Schweitzer Mountain Resort:
Oct 19, 2020: Parking, Transportation, & Shuttles this Winter
We ask all guests to do their part and adhere to physical distancing guidelines recommended by the State of Idaho and Panhandle Health District while on property at Schweitzer Mountain Resort.
Schweitzer will communicate these guidelines to our guests in multiple ways, including before they arrive (website, phone information), and while the guests are at the resort through additional signage in and around our facilities, as well as in-person from staff.
Schweitzer will encourage and facilitate physical distancing through use of visual reminders, physical barriers, design and setup of queues or waiting areas, etc.
When possible, Schweitzer will implement contactless services such as take-out, phone or online ordering, contactless delivery, etc.
Guests are encouraged to use personal protective equipment while at the resort. Face coverings will be required in indoor spaces and in all outdoor spaces (including lift lines) when social distancing isn't possible during the winter 2020/21 ski season.
In some special situations, guests may be required to participate in enhanced safety measures including contactless temperature scans or using protective equipment such as masks or gloves. If special equipment is required it will be provided by Schweitzer. These circumstances will be infrequent, and guests will be notified in advance whenever possible. If you have any questions or concerns, please reach out to us at 208.269.9555.
When staying with us at Schweitzer you will find:
- Social distancing floor markers
- Increased housekeeping
- Removal of non-essential items in guest rooms
- Limited number of guests in the hotel
If you are making a new reservation, we recommend that you peruse our complete list of lodging options so you can find the appropriate place for you and your family to feel safe & secure while with us during your stay at Schweitzer.
Selkirk Lodge - Private hotel rooms in the village. Currently, we are restricting occupancy in this building in conjunction with CDC protocols for COVID-19.
White Pine Lodge - Comfortable private condos with full kitchens, providing space to gather as a small intimate group.
Condominiums - Our on-mountain condos provide the most privacy & seclusion for you and your family. Units range in size from small studios to large single family homes.
Forehead Thermal Scanner
Points of entry will be limited to allow our team to conduct non-invasive temperature checks utilizing a non-invasive forehead thermal scanner. Anyone displaying a temperature over 100.4°F will not be allowed entry to the property and will be directed towards appropriate medical care.
Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, waiting for elevators or moving around the property. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible.
Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, meeting and convention spaces, elevator landings, pools, and exercise areas.
Front of the House Signage
There will be health and hygiene reminders throughout the hotels including the proper way to wear, handle and dispose of masks face coverings, and gloves.
Back of the House Signage
Signage will be posted throughout the property reminding employees of the proper way to wear, handle and dispose masks and face coverings, use gloves (in positions deemed appropriate by medical experts), wash hands, sneeze and to avoid touching their faces.
Housekeeping in Rooms and Public Areas
Employee PPE & Hygiene
- Gloves (single use or disinfected reusable) to be used for all cleaning and trash removal.
- Gloves to be changed, with proper hand hygiene, after each guest room.
Cleaning & Disinfecting Protocol
- Carts, trolleys and equipment to be disinfected at the start and end of each shift
- Guest linen will be delivered and removed from guest rooms in single use bags
- Pillow protectors on the guest room beds are to be changed upon guest departure
- All items stored on shelves in the Housekeeping locker rooms are placed in bags and not exposed to the open air when not in use
- Back of house restrooms will be disinfected at least once every four hours
- House phones, in unsupervised/controlled areas, to be removed
- Rooms to be disinfected with electrostatic sprayers after check out
- Disinfected rooms to be sealed with a disinfection label (only the new guest staying in a room will break the seal)
- Employees to disinfect high touch public area surfaces at least once per hour, including but not limited to:
- Guest and garage elevator button panels
- Entry doors
- Employee dining tables and counters
- Front of the house restrooms
- Employees to disinfect other public area contact surfaces at least once every four hours, including but not limited to:
- Lobby Surface
- Wipeable furniture
- Exterior of elevators and handrails
- Employee smoking areas
- Exterior benches
- Employees to disinfect infrequent contact surfaces at least once every 24 hours, including but not limited to:
- Individual offices
- Back of house elevators
- Minimize contact with guests while cleaning hotel rooms; guest room attendants will offer to return at an alternate time for occupied rooms
- All reusable collateral will be removed from rooms; critical information to be placed on single use collateral.
- Disposable collateral to be disposed and changed after each guest
- No newspapers will be provided
- Extra pillows and blankets stored in the guest room closets will be removed and available upon guest request
- Single use amenities will be discarded after each guest.
- Specific disinfection consideration will be paid to the following guest room areas:
- Desks, counter tops, tables and chairs
- Phones, tablets and remotes
- Cabinetry, pulls and hardware
- Doors and doorknobs
- Bathroom vanities and accessories
- Bathroom fixtures and hardware
- Windows, mirrors and frames
- Lights and lighting controls
- Closets, hangers and other amenities
We ask that all guests & visitors please adhere to the CDC guidelines and social distancing measures.
- Facial coverings will be required in all indoors spaces during the Winter 20/21 season.
- Stay at least 6 feet (about 2 arms’ length) from other people - social distancing markers are lined out on the floor for reference
- All tables in Gourmandie are now 8ft apart
- All surfaces are sanitized numerous times daily & guests have access to alcohol-based sanitizer wipes
- All staff will wear a face mask and gloves while interacting with clients and during food service & preparation
- Schweitzer has installed sneeze guards at all pay counters.
- The Lakeview Lodge cafeteria will focus on more “grab-n-go” items to reduce lines waiting for grilled specials.
- Taps will no longer have age restrictions and everyone will need to be seated with no standing or ordering at the bar as per state guidelines. Wait staff will service your food and beverage needs.
- We are planning to have more outdoor options available for our guests this season including food trucks in the Gateway parking lot which will provide a fun ski-in/ski-out lunch option under Musical Chairs.
Schweitzer employees will be adhering to procedures recommended by the state of Idaho and Panhandle Health District with regard to workplace safety and food handling. Please do not gather in groups, stay out of crowded places and avoid mass gatherings.
As we open more establishments in the village, we will update this page. For the latest information on reopening efforts, please visit our COVID-19 update page.
- We will establish a controlled point of enter around the clock tower to help remind everyone to be respectful and "Buff-Up" as you enter any of our lift loading areas.
- While standing in line at the load stations please remember to keep 6 feet between each other. We will do out best to mark 6 foot indicators at these stations. We will set up lines to be 6 feet apart.
- Schweitzer will require everyone to wear a facial covering while in the lift line.
- When you off load the lift, as always, clear the way and make sure not to gather in large groups.
- Guests can load with their families or group they came with. Otherwise there will be a maximum of 2 guests per chair if outside these guidelines.
- We will not force anyone to ride together, if guests do not mind riding with persons outside their group they are welcome to do so.
- Signage will be in place at the bottom and top of the lift reminding guests of social distancing guidelines.
- For guests who need extra assistance loading we will either slow or stop the chair as needed. In the case we need to physically help, employees will have face masks and gloves while assisting.
- Guests with small children who need assistance loading the lift will be asked to help assist their child. Will we give clear instructions and slow the lift to give plenty of time to do so.
- As a reminder to our guests, these loading procedures are guidelines. We have instructed our crew not put these above personal and guest physical safety. We must still prevent physical harm to ourselves and our guests while operating these machines.
- We will have the corral area of our lifts set up to manage lines as best we can while keeping social distancing in mind.
- A “ghost” lane will be placed in-between each loading lane to keep our side to side social distancing.
Employee and Guest Health:
- PPE (Masks)- Masks are required for our employees and guests in indoor spaces.
- Being outside, we have made masks a requirement for employees and guests when they need to come within 6 feet of another person.
- For employees this could be when checking tickets or assisting children or guests that need extra help loading the chair.
- Handwashing/ sanitizing: Employees will wash their hands frequently as well as use hand sanitizer.
- Employees have been reminded to practice safe social distancing, wash hands often and stay home if not feeling well.
- Surfaces such as handrails, control panels, doorknobs, and other shared surfaces by our employees will be sanitized morning, noon, and evening before attendants leave their stations. We will track this on a spread sheet at each station. These will be regular checked by supervisors to make sure sanitation procedures are being met.
KinderKamp Day Care:
- Promoting behaviors that reduce COVID-19’s spread
- Maintaining healthy environment/facility
- Staff & family protection and prevention
- Preparing for when someone gets sick
Promoting Behaviors That Reduce COVID-19’s Spread
- Staying home when appropriate
- Hand hygiene and respiratory etiquette
- Cloth face coverings or masks required in facility and during lessons (no accommodations can be made in the childcare facility)
- Adequate supplies
- Signs and Messaging
- Keeping strong communication with staff and parents
- Creating/Maintaining a protocol for monitoring current COVID-19 updates
Mitigating Strategies To Maintain A Healthy Environment/Facility:
- General Cleaning & disinfecting Using COVID/CDC approved disinfectants for facility
- Regular cleaning along with extra sanitizing efforts
- Sanitize all frequently touched surfaces
- Laundering all soft/fabric items in facility
- Sanitizing/circulating toys
- Limits to number of Staff/Children in facility/rooms
- Separate children and staff by room: infant, toddler, big
- Limiting number of staff/children in each room as needed to promote social distancing
- Maintain separation by room of children & staff throughout the day which includes limiting mixing of staff/children/room contact. If staff needs to go through facility, they must wear mask and sanitize hands properly. Avoiding direct contact with children and staff while moving through facility as much as possible.
- Limiting shared objects / toys
- Circulating toys by day or sanitizing used toys at the end of each day
- Sanitizing any toys that were in direct contact of a child’s mouth, taking out of population until completed and thoroughly sanitized
- Open windows when available
- Water Systems
- No use of drinking fountain, encourage own water bottles
- Modified Layouts
- Rooms: separating infants into 2 rooms, Infant and toddler by use of the nap room
- Lunch time: spacing out kitchen tables, spreading chairs, using big room tables to separate lunch time, highchairs located in infant room, staggering lunch times if needed. Tables/chairs facing same way, not at each other when possible
- Communal spaces: Stagger use & Clean and disinfect between use
- Physical barriers and guides
- Infant vs Toddler vs Big rooms, keep separated, different feeding times
- Front desk: sneeze guard plexiglass
- Food Service
- Gloves worn when handling food along with proper hand washing
- No sharing of food, or communal food delivery (sharing with a large bowl, etc)
- Individual plating
- Proper handwashing for children before and after meals
- Cleaning and disinfecting between meals and prep
- No sharing utensils and use of Sanitize cycle of dishwasher for all communal utensils
- Use additional plating/utensils for any seconds given to a child as to not contaminate a utensil by touching used plate
- Infant Care (2 &under)
- Since this age range is not recommended to wear PPE and care involves direct contact, mitigating options are limited
- Staff should use PPE
- Items used for care should be individual use or properly sanitized before additional use
- Proper Diapering disinfecting and prevention measures should be followed
- Toys/items that were in direct contact of face/mouth should be properly sanitized before additional use
- Infant care room should limit capacity to promote social distancing
Staff & family protection and prevention
- Social distancing: Keeping safe space between yourself & others who are not in your household, at least 6’
- PPE: Face Coverings
- Mandatory inside facility and during lessons
- NOT recommended for those who are 2years old and under or anyone who has trouble breathing, is unconscious, incapacitated, or unable to remove the mask. Exceptions and adaptations should be for those such as someone who is deaf and relies on lip-reading.
- Checking in/out:
- Using the facility front desk area as a natural barrier and limiting the number of individuals inside that area by use of stanchions and floor spacing circles
- Staggering check in times may be facilitated naturally when lessons are staggered
- Social distancing will be promoted in check in area
- PPE will be required inside front desk area
- Hand Sanitizer will be located for use directly inside the main doors of the Children’s Facility
- Front Desk Barrier: plexiglass used at desk
- Tagging of belongings will be up to the parent, only necessary items will be tagged encouraged and assisted by front desk staff
- Rental Equipment: tech will use PPE and will social distance when possible, all equipment will be properly sanitized after each use
- Children, parents, and staff will be screened at check in both visually for signs of illness along with a temperature reading executed by a trained front desk staff member
- All screening tools will be properly sanitized
- Staff will sanitize hands between screens
- Parents will be encouraged to do an at-home screening of their child for any signs of illness, will be required to contact the facility when symptoms occur and keep child at home
- Front Desk area will be disinfected daily an as needed
Preparing & Planning for When Staff or a Child Becomes Ill
- Staff will be trained on recognizing signs & symptoms of illness
- Staff and families of children will be advised of home isolation criteria and CDC guidelines on what to do if showing signs and symptoms of illness
- Stay home, take care of yourself & stay in touch with a dr.
- Separate from others, even those at home and pets
- Monitor symptoms
- Call 1st, don’t show up at the Dr. Office, only go to the ER if life threatening such as trouble breathing
- Wear a mask around others and pets
- Clean hands often
- Avoid sharing
- Clean high-touch surfaces everyday
- Follow guidelines for self-quarantining
- Staff will be asked to leave and follow quarantine guidelines should they become ill while at the facility
- Facilitate a quarantine area for a child who becomes ill while at the facility and used while waiting for parent to pick up
- Isolation room or area for child and designated staff to care for child
- Disinfect area after use
- If a child or staff has been confirmed positive that was in the facility during contagious period
- Close off areas used
- Open outside doors/windows
- Wait up to 24hours before cleaning/disinfecting room/area of contamination
- Communicate with all staff/participants/parents that were in direct contact and follow CDC self-quarantine guidelines
- Consider all CDC guidelines for staff returning to work and/or child being allowed to be around others again
- Proper disinfection and sanitation of facility
- Communication with anyone potentially exposed if child/staff were to be confirmed positive
Like the school system, we’ve embraced a 4-stage approach to address Covid concerns as they arise this winter.
We will require temperature checks upon arrival/check-in and facial coverings are mandatory during lessons for all lesson participants.
Our 4 stages are as follows:
- Green = All lessons available 10:00 a.m. and 1:00 – normal operations
- Yellow = Limited lessons available, limited group size based on availability, times will vary throughout the day
- Orange = Private lessons only
- Red = No lessons available & day care only w/limited capacity and advanced reservations
KinderKamp is currently operating in ORANGE. Please continue to check in as things may change. If you have any questions, please reach out to firstname.lastname@example.org.
SnowSports School and Kids' Lessons
All participants are required to wear facial coverings during lesson times and our group sizes will be limited to a 1 coach / 10 student ratio. All participants must be able to load and unload lifts independently and we have decided that we will not be offering a supervised lunch or scheduled indoor time due to the Covid restrictions on social distancing. Funatics will run from 9:30am to 12:00pm and then resume in the afternoon from 1:00pm to 3:30pm. We highly recommend that our families look at creative ways to help avoid overcrowding including using their vehicles as locker/lunch spots, returning to your condo, taking advantage of our food trucks in the Gateway lot, and just having a spirit of adventure as we approach this unusual winter. If you have any questions about the Funatics program, please reach out to email@example.com.
We will be able to offer private lessons for all levels and all disciplines (ski, snowboard, terrain park, Nordic, and Telemark) as long as they are booked in advance. We are also recommending that groups or families learn together in a private lesson, creating a great opportunity to really share the learning experience on the mountain. A benefit of this approach is that parents can learn tips and pointers from our coaches which the whole family can share, reinforcing the good habits and techniques that they learned. Reservations for lessons will be available starting November 15, 2020.
Adult Group Lessons:
For first timers and lower lift only lessons, we will limit group sizes to 10 people and, once again, all participants will be required to wear facial coverings during the lesson. There will still be an option to bundle the lesson with lift tickets and rentals as well as the ability to book lessons on the day(s) you are visiting Schweitzer. Reservations recommended.
If you are considering renting equipment for your ski experience, please make sure that you have a valid lift ticket for the day in question as there will not be an option to buy lift tickets with your rental package.
It is important to remember that facial coverings are required for entry to the Ski & Ride Center (retail, rentals, lessons and repair shop) and depending on what stage of Covid Idaho is in, we may limit capacity and you may be required to wait outside. Again, flexibility is key and we appreciate everyone doing their part.
Cleaning & Disinfecting
- Disinfect conference room doors, tables, chairs light switch and other equipment after each group use
- Meeting Concierge and Specialty Desk will disinfect their respective work areas, counters, doors and equipment at least once every four hours and upon a shift change
- Seating capacities and floor plans to be reviewed on an event by event basis to ensure appropriate physical distancing that follows Clark County Fire Department, SNHD and CDC guidelines (in coordination with Catering & Banquets.)
- Site inspections and meetings will be done virtually and/or appropriately physically distanced.
- Provide example of physically distanced floor plans (in coordination with Catering & Banquets.)
- Post signage outside of meeting and events reminding guests of appropriate physical distancing guidelines.
Worksite Health Questionnaire
All employees, when arriving at their Schweitzer Worksite, shall participate in completing the Daily Worksite Health Questionnaire, including the temperature check and answering the health questions. Employees will be notified by their manager where the check-in will occur for their specific worksite (Shop, Lodging, Administration, etc.)
Employees Who Develop Symptoms
Employees who appear to have acute respiratory illness symptoms (such as cough or shortness of breath) upon arrival to work or become sick during the day will be separated from other employees and sent home immediately.
Physical Distancing and Hygiene Policies
While at work, employees are expected to adhere to physical distancing guidelines recommended by the State of Idaho and Panhandle health district.
- Maintain 6ft + physical distance from others.
- Avoid physical contact (shaking hands, etc.)
- Avoid carpooling
- Avoid small spaces when occupied by others (break rooms, vehicles, etc.)
- If a task requires being closer than 6ft to another person:
- Find a different way to accomplish the task
- Consider wearing a mask/face covering to reduce the spread of respiratory droplets
- Consult with your manager about alternatives.
- See http://panhandlehealthdistrict.org/covid-19/ for more information on current recommendation.
- Wash hands often with warm water and soap, for at least 20 seconds
- Avoid touching face
- Avoid sharing tools or items with others. If items must be shared, they should be disinfected between uses, and users should wash their hands.
- Cover coughs or sneezes. Best practices are to use a tissue which is then thrown away.
- Regularly clean and disinfect work areas, including keyboards, phones, surfaces and door handles.
- Use of gloves, masks or face shields is always welcome if the employee chooses.
- Some tasks such as food service or others may require the use of certain PPE. If this is the case, employees will be provided the necessary PPE and training on its use.
Worksite & Facility Hygiene
Each department/work area will establish procedures for cleaning and disinfecting surfaces, including doors, doorknobs, controls, counters/work surfaces, etc. These procedures may vary based on the type of work and the physical environment in which the work is performed. These procedures will be documented in writing and employees will be trained on their proper implementation.
- Safety Data Sheets for substances will be maintained, trained upon, and available per OSHA regulations.
- NOTE: We will make every reasonable effort to maintain sufficient stock of cleaning supplies on hand, but keep in mind that availability of some supplies may be severely impacted on a regional or national level, and may not be available as quickly as we need them.
- If physical barriers are deemed necessary, employees in such work areas are expected to adhere to the proper use of such barriers.
Vendors, Contractors, Concessionaires
All 3rd parties conducting business on Schweitzer property (contractors, vendors, concessionaires) will be required to adhere to Schweitzer’s Worksite Health & Safety Policy. This includes participation in the daily worksite health and safety questionnaire and temperature check when entering Schweitzer facilities.
Communication, Requests, Concerns
- Due to the changing nature of the public health situation, communication is essential. Anyone with questions, concerns, recommendations, or requests regarding the health and safety of the resort, their worksite, tasks, or procedures, should immediately contact their manager, director, or Employee Services.
- We encourage communication and collaboration as we work together to manage our business and protect our Schweitzer Family throughout this unprecedented challenge.
- If you have any questions or concerns, please reach out to us at 208.263.9555.
During the current COVID-19 pandemic, exposure to the virus is an inherent risk in any public location where people are present. Schweitzer has implemented health and safety protocols during this unprecedented time, but we cannot guarantee you will not be exposed to COVID-19 during your visit and the risk of being exposed or becoming sick due to COVID-19 cannot be eliminated.
Every skier, rider, and visitor to the resort shares in the responsibility for a safe and healthy experience for all our guests and staff. Please understand that it is your responsibility to understand and comply with all instructions and signage posted at the resort and on the resort’s website.
We kindly request that you stay home if you aren't feeling well or are experiencing symptoms of COVID-19. Schweitzer requires our staff and guests to wear a face covering indoors and maintain at least 6 feet of physical distancing from other guests, including in lift lines. Most importantly, we ask that you please wash and sanitize your hands frequently.
Thank you for your understand and cooperation as we work to mitigate the spread of Covid this winter.
Updated November 18, 2020