HEalth & safety During COVID


Schweitzer Mountain Resort is committed to ensuring the safety of our staff and guests. This includes following guidelines and regulations from Federal, State and Local agencies with regard to preventing the spread of COVID-19. Due to the changing nature of the public health emergency, and changing recommendations from public health agencies, Schweitzer’s policies and procedures related to mitigating the risk of disease transmission may change over time, with little or no notice. However we will make every reasonable effort to keep staff and guests informed of changes to procedure or policy. Please contact administration if you have any questions or concerns about resort health and safety. 

Schweitzer has developed company-wide general policies and procedures which are in effect now. These procedures may change. In addition, each department at Schweitzer is currently developing detailed plans for employee and guest safety as we prepare for opening our operations. These department-specific plans will be communicated to staff by their manager. 

For Guests:

Guests will be expected to adhere to physical distancing guidelines recommended by the State of Idaho and Panhandle Health District while on property at Schweitzer Mountain Resort. 

  • Schweitzer will communicate these guidelines to our guests in multiple ways, including before they arrive (website, phone information), and while the guests are at the resort through additional signage in and around our facilities, as well as in-person from staff. 
  • Schweitzer will encourage and facilitate physical distancing through use of visual reminders, physical barriers, design and setup of queues or waiting areas, etc. 
  • When possible, Schweitzer will implement contactless services such as take-out, phone or online ordering, contactless delivery, etc.
  • Guests are encouraged to use personal protective equipment while at the resort, such as masks, according to their own comfort level. 
  • In some special situations, guests may be required to participate in enhanced safety measures including contactless temperature scans or using protective equipment such as masks or gloves. If special equipment is required it will be provided by Schweitzer. These circumstances will be infrequent, and guests will be notified in advance whenever possible. 
If you have any questions or concerns, please reach out to us at 208.254.4521.

For Employees:


Worksite Health Questionnaire

All employees, when arriving at their Schweitzer Worksite, shall participate in completing the Daily Worksite Health Questionnaire, including the temperature check and answering the health questions. Employees will be notified by their manager where the check-in will occur for their specific worksite (Shop, Lodging, Administration, etc.)

Physical Distancing and Hygiene Policies

While at work, employees are expected to adhere to physical distancing guidelines recommended by the State of Idaho and Panhandle health district. 

  • Maintain 6ft + physical distance from others. 
  • Avoid physical contact (shaking hands, etc.)
  • Avoid carpooling
  • Avoid small spaces when occupied by others (break rooms, vehicles, etc.)
  • If a task requires being closer than 6ft to another person:
  1. Find a different way to accomplish the task
  2. Consider wearing a mask/face covering to reduce the spread of respiratory droplets
  3. Consult with your manager about alternatives.
While in the workplace, employees are expected to adhere to personal hygiene practices recommended by the State of Idaho, CDC, and local public health agencies.
  • Wash hands often with warm water and soap, for at least 20 seconds
  • Avoid touching face
  • Avoid sharing tools or items with others. If items must be shared, they should be disinfected between uses, and users should wash their hands.
  • Cover coughs or sneezes. Best practices are to use a tissue which is then thrown away.
  • Regularly clean and disinfect work areas, including keyboards, phones, surfaces and door handles.
  • Use of gloves, masks or face shields is always welcome if the employee chooses. 
  • Some tasks such as food service or others may require the use of certain PPE. If this is the case, employees will be provided the necessary PPE and training on its use.

Employees Who Develop Symptoms

Employees who appear to have acute respiratory illness symptoms (such as cough or shortness of breath) upon arrival to work or become sick during the day will be separated from other employees and sent home immediately.

Employees who have signs of respiratory illness will be asked to stay home until they are free of fever (below 100.4° F), signs of fever (such as chills), and any other symptoms for at least 24 hours, without the use of fever-reducing or other symptom-altering medicines (such as cough suppressants).

From Panhandle Health District publication: “Respiratory Illness Guidance for Employers”

Worksite & Facility Hygiene 

Each department/work area will establish procedures for cleaning and disinfecting surfaces, including doors, doorknobs, controls, counters/work surfaces, etc. These procedures may vary based on the type of work and the physical environment in which the work is performed. These procedures will be documented in writing and employees will be trained on their proper implementation.

Employees will be trained on the proper use of cleaning chemicals/disinfectants. 
  • Safety Data Sheets for substances will be maintained, trained upon, and available per OSHA regulations. 
Supplies for cleaning & disinfecting the work area will be made readily available by department managers.  
  • NOTE: We will make every reasonable effort to maintain sufficient stock of cleaning supplies on hand, but keep in mind that availability of some supplies may be severely impacted on a regional or national level, and may not be available as quickly as we need them. 
Areas that interact directly with guests will evaluate the need for use of shields/sneeze guards to maintain physical separation between employees and guests. If necessary, appropriate barriers will be installed.  
  • If physical barriers are deemed necessary, employees in such work areas are expected to adhere to the proper use of such barriers. 

Vendors, Contractors, Concessionaires

All 3rd parties conducting business on Schweitzer property (contractors, vendors, concessionaires) will be required to adhere to Schweitzer’s Worksite Health & Safety Policy. This includes participation in the daily worksite health and safety questionnaire and temperature check when entering Schweitzer facilities. 

Communication, Requests, Concerns

Due to the changing nature of the public health situation, communication is essential. Anyone with questions, concerns, recommendations, or requests regarding the health and safety of the resort, their worksite, tasks, or procedures, should immediately contact their manager, director, or Employee Services.

We encourage communication and collaboration as we work together to manage our business and protect our Schweitzer Family throughout this unprecedented challenge. 

If you have any questions or concerns, please reach out to us at 208.254.4521.


Lodging 

When staying with us at Schweitzer you will find:

  • Social distancing floor markers
  • Increased housekeeping
  • Removal of non-essential items in guest rooms
  • Limited number of guests in the hotel

If you are making a new reservation, we recommend that you peruse our complete list of lodging options so you can find the appropriate place for you and your family to feel safe & secure while with us during your stay at Schweitzer. 

Selkirk Lodge - Private hotel rooms in the village. Currently, we are restricting occupancy in this building in conjunction with CDC protocols for COVID-19. 

White Pine Lodge - Comfortable private condos with full kitchens, providing space to gather as a small intimate group.

Condominiums - Our on-mountain condos provide the most privacy & seclusion for you and your family. Units range in size from small studios to large single family homes. 

Forehead Thermal Scanner

Points of entry will be limited to allow our team to conduct non-invasive temperature checks utilizing a non-invasive forehead thermal scanner. Anyone displaying a temperature over 100.4°F will not be allowed entry to the property and will be directed towards appropriate medical care.

Physical Distancing

Guests will be advised to practice physical distancing by standing at least six feet away from other groups of people not traveling with them while standing in lines, waiting for elevators or moving around the property. Employees will be reminded not to touch their faces and to practice physical distancing by standing at least six feet away from guests and other employees whenever possible.

Hand Sanitizer

 Hand sanitizer dispensers will be placed at key guest and employee entrances and contact areas such as reception areas, hotel lobbies, meeting and convention spaces, elevator landings, pools, and exercise areas.

Front of the House Signage

There will be health and hygiene reminders throughout the hotels including the proper way to wear, handle and dispose of masks face coverings, and gloves.

Back of the House Signage

Signage will be posted throughout the property reminding employees of the proper way to wear, handle and dispose masks and face coverings, use gloves (in positions deemed appropriate by medical experts), wash hands, sneeze and to avoid touching their faces.

Employee & Guest Health Concerns

Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest displaying or complaining of a cough, fever, shortness of breath, chills, a new loss of taste or smell, repeated shaking with chills, muscle pain, headache, sore throat or other known symptoms of COVID-19. Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or hotel security (guests).

Hand Washing

Correct hygiene and frequent handwashing with soap is vital to help combat the spread of virus. All Schweitzer Lodging employees have been instructed to wash their hands, or use sanitizer when a sink is not available, every 60 minutes (for 20-seconds) and after any of the following activities: using the restroom, sneezing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, 

Housekeeping  

Employee PPE & Hygiene

  • Gloves (single use or disinfected reusable) to be used for all cleaning and trash removal. 
  • Gloves to be changed, with proper hand hygiene, after each guest room.  

Cleaning & Disinfecting Protocol 

  • Carts, trolleys and equipment to be disinfected at the start and end of each shift
  • Guest linen will be delivered and removed from guest rooms in single use bags
  • Pillow protectors on the guest room beds are to be changed upon guest departure
  • All items stored on shelves in the Housekeeping locker rooms are placed in bags and not exposed to the open air when not in use
  • Back of house restrooms will be disinfected at least once every four hours
  • House phones, in unsupervised/controlled areas, to be removed
  • Rooms to be disinfected with electrostatic sprayers after check out
  • Disinfected rooms to be sealed with a disinfection label (only the new guest staying in a room will break the seal) 
  • Fabrics (Drapes, Bed Skirts, and Cloth Furniture) are to be steam cleaned as a final step in the cleaning process.

Guest Considerations

  • All reusable collateral to be removed from rooms; critical information to be placed on single use collateral.
  • Disposable collateral to be disposed and changed after each guest
  • No newspapers will be provided
  • Extra pillows and blankets stored in the guest room closets will be removed and available upon guest request
  • Single use amenities will be discarded after each guest.
  • Specific disinfection consideration will be paid to the following guest room areas:
  1. Desks, counter tops, tables and chairs
  2. Phones, tablets and remotes
  3. Thermostats                                                                                  
  4. Cabinetry, pulls and hardware
  5. Doors and doorknobs
  6. Bathroom vanities and accessories
  7. Bathroom fixtures and hardware
  8. Windows, mirrors and frames
  9. Lights and lighting controls
  10. Closets, hangers and other amenities  

Public Areas in Lodging Facilities

Employee PPE

  • Gloves (single use or disinfected reusable) to be used for all cleaning and trash removal  

 Cleaning & Disinfecting Protocol 

  • Employees to disinfect high touch public area surfaces at least once per hour, including but not limited to:
  1. Guest and garage elevator button panels
  2. Entry doors
  3. Employee dining tables and counters
  4. Front of the house restrooms
  • Employees to disinfect other public area contact surfaces at least once every four hours, including but not limited to:
  1. Lobby Surface
  2. Wipeable furniture
  3. Exterior of elevators and handrails
  4. Employee smoking areas
  5. Exterior benches
  • Employees to disinfect infrequent contact surfaces at least once every 24 hours, including but not limited to:
  1. Individual offices
  2. Back of house elevators   

FOOD & BEVERAGE SERVICES

Mojo Coyote Cafe, located in Gourmandie, is open daily, from 7:30am - 2pm and Chimney Rock Grill is open daily, 11am - 5pm. We ask that all guests & visitors please adhere to the CDC guidelines and social distancing measures. 

  • Stay at least 6 feet (about 2 arms’ length) from other people - social distancing markers are lined out on the floor for reference
  • All tables in Gourmandie are now 8ft apart
  • All surfaces are sanitized numerous times daily & guests have access to alcohol-based sanitizer wipes
  • All staff will wear a face mask and gloves while interacting with clients and during food service & preparation

Schweitzer employees will be adhering to procedures recommended by the state of Idaho and Panhandle Health District with regard to workplace safety and food handling. Please do not gather in groups, stay out of crowded places and avoid mass gatherings.

As we open more establishments in the village, we will update this page. For the latest information on reopening efforts, please visit our COVID-19 update page


Schweitzer Bike Patrol 

Social Distancing:

Patrollers will be advised to practice social distancing as recommended by the CDC/PHD.

Sanitation Stations:

Source Patrol Station:
We will have masks, gloves, and hand sanitizer available to not only patrollers, but guests as well. The hand sanitizing stations will have touchless dispensers and masks/gloves will be easy to dispense from their boxes to minimize cross-contamination. There will be signage with current CDC/PHD guidelines at this station. 

Patrol Room:
Masks, gloves, hand sanitizer and all other first aid supplies will be easy to access and clearly marked for patrollers and any other employees or guests. The hand sanitizing stations will have touchless dispensers and masks/gloves will be easy to dispense from their boxes to minimize cross-contamination. There will be signage with current CDC/PHD guidelines at this station. On the door of the patrol room, there will be signage stating that if you have any symptoms of COVID-19 to refrain from entering and call dispatch or 911.

Patroller Packs:
Additional COVID-19 Specific Contents: We will, in addition to our regularly stocked first aid supplies, have extra masks (4+), gloves (2 sets each size) and hand sanitizer available for patrollers as well as patients. 

Patient Contact:
While working with patients, patrollers will wear masks and gloves (and any other PPE deemed necessary based on protocols). After any injury or patient contact, patrollers will properly sanitize all equipment and vehicles used. If a patient with a minor injury is to enter the patrol room, a patroller will take their temperature before entering and sanitize all equipment (including beds) upon exit. If at all possible, try to treat minor injuries outdoors. If it is a patient with severe injuries, patrollers must be sure to use all PPE necessary, then take extra care to sanitize all equipment used (including beds).


LIFT OPERATIONS

Loading Procedures

  • Guests who are able to load their own bikes will be allowed to do so. Guests who need assistance will be instructed to place their bikes at the rack and space themselves out in line. The lift operator will load their bike for them.
  • Guests with small children who need assistance loading the lift will be asked to help assist their child. Will we give clear instructions and slow the lift to give plenty of time to do so. 

Employee and Guest Health

  • PPE (Masks)- Masks are encouraged but not required for our guests. Masks are encouraged for employees, especially at the times they need to come within 6 feet of another person such as helping people load a chair or bike. Gloves will also be provided and used when needed.
  • Handwashing/ sanitizing: A handwashing station will be provided at the bottom of the lift. Employees will wash their hands frequently as well as use hand sanitizer frequently.
  • Employees have been reminded to practice safe social distancing, wash hands often and stay home if not feeling well. 

Sanitation Procedures 

  • Sanitation of the chairs themselves will be done throughout the day as guests load and unload. 
  • Surfaces such as handrails, control panels, door knobs, and other shared surfaces will be sanitized through the day as well. 

Village Activities 

Due to COVID-19 and the resulting health & safety precautions in place, Ultimate Fun Pass sales for our attractions may be limited to promote social distancing. We encourage guests to pre-purchase Ultimate Fun Passes online during the 2020 summer season to ensure availability during your visit. There are multiple hand-washing stations throughout the village - we highly recommend guests use them before and after enjoying any of our village activities.

If you or any member of your party or family is not feeling well, we respectfully ask that you postpone your visit and plan to come another time. Thank you! 

Activity Desk

  • PPE- Masks are encouraged but not required by guests while in the Activity center.  Masks are encouraged for employees especially in situations where someone may need to be physically assisted.  
  • All surfaces are disinfected regularly.
  • Employees are recommended to practice safe social distancing and to stay home if feeling ill.
  • Hand sanitizer is located by the entry doors and the retail shop for guest convenience. 
  • Social distancing should be encouraged while in the facility.
  • Tablets are disinfected after each use.


Playground Equipment

  • Playground equipment, handrails and surrounding surfaces will be wiped down daily.


Zip Line

In addition to Schweitzer’s overall guidelines to keep our employees and guests safe, the following guidelines are specific to our zip line.  We apologize if you experience any delays or are inconvenienced as a result of these procedures. We are committed to keeping you healthy and safe, but we cannot guarantee you won’t be exposed to COVID-19. We rely on you to protect yourself too.

The Zip Line Experience

  • Physical Distancing- You may notice chalk bubbles or other indicators on the ground to help understand proper spacing while lining up or spectating. You are welcome to share a bubble with your own family. Only zippers having their turn will be allowed within the harnessing area with employees.
  • PPE (Masks)- Masks are encouraged but not required for our guests. Masks are encouraged for employees, particularly at the times they need to come within 6 feet of another person such as to adjust a harness or fasten carabineers.  
  • Lining up: While waiting for your turn, please stand away from the zip line equipment to avoid touching it.
  • Handwashing/ sanitizing: Each zipliner will be required to wash their hands in the village handwashing station provided prior to their zip. Employees will wash their hands frequently as well as use hand sanitizer frequently.
  • Harnessing- Zipliners will be coached by an employee to put on their own harness. The zipline employee will conduct a visual check and may instruct each zipliner how to pull and tug on the harness to ensure proper fit as they conduct their visual check.

1.  For children who need assistance, employees may ask a parent to help.
2.  If additional assistance is needed, employees may need to come within 6 feet to make harness adjustments or other needs. Employees are encouraged to use a facial covering any time they need to come within 6 feet of a guest. It is much appreciated if guests have facial coverings for the harnessing process as well.

During Zip Lining

  • Carabiners- please avoid touching the carabiners during your zipline experience
  • Trolleys- You will need to grasp the trolley handle during your zipline adventure. Handles are disinfected at least 1x per day and likely throughout the day.
  • Zipliners- individual zipliners will not be paired with one another. Only family units will be allowed to side by side zip.
  • Must smile and have fun! Giggles encouraged!

Equipment Sanitizing methods

  • Each trolley should be wiped down at the end of each day and when there is a change in staff.
  • Harnesses should be disinfected 1x per day, at the end of day. Additionally, a mid-day switch of harnesses will provide for fresh equipment. The harness inventory will be rotated for use so that only half the harnesses are used while the other half air out.
  • Helmets should be disinfected after each change in participant. Helmets will need 5 minutes to dry before being used by the next participant.
  • Handrails should be disinfected frequently, throughout the day.
  • Equipment storage boxes, binder, pen, radio, and scanner should be wiped down at the end of every day and anytime there is a change in user.
  • ATV handlebars, seat and other surfaces should be should be wiped down at the end of every day and anytime there is a change in user.
  • Current product used for disinfection is Vital Oxide, could change based on availability.

Trampoline Jumper

In addition to Schweitzer’s overall guidelines to keep our employees and guests safe, the following guidelines are specific to our trampoline jumper.  We apologize if you experience any delays or are inconvenienced as a result of these procedures. We are committed to keeping you healthy and safe, but we cannot guarantee you won’t be exposed to COVID-19. We rely on you to protect yourself too.

The Jump Experience

  • Physical Distancing- You may notice chalk bubbles or other indicators on the ground to help understand proper spacing while lining up or spectating. You are welcome to share a bubble with your own family. Only a jumper having their turn will be allowed within the gated area with the “jump master."
  • PPE (Masks) - Masks are encouraged but not required for our guests. Masks are encouraged for employees, especially at the times they need to come within 6 feet of another person such as to adjust a harness or fasten carabiners.
  • Lining up: While waiting for your turn, please stand away from the handrail to avoid touching it.
  • Handwashing / sanitizing: Each jumper will be required to wash their hands in the village handwashing station provided prior to their jump session. Employees will wash their hands frequently as well and use hand sanitizer frequently.
  • Harnessing - Jumpers will be coached by a “jump master” to put on their own harness. The jump master will conduct a visual check and may instruct each jumper how to pull and tug on the harness to ensure proper fit as they conduct their visual check. For small children who need assistance, employees may ask a parent to help. If additional assistance is needed, employees may need to come within 6 feet to make harness adjustments or other needs. Employees are encouraged to use a facial covering any time they need to come within 6 feet of a guest. It is much appreciated if guests have facial coverings for the harnessing process as well.

During Jumping

  • Ladder handrail- feel free to use the handrail as needed to access the trampoline, handrails will be disinfected frequently.
  • Jump handles- You will need to grasp the jump handles during your jump session. Handles are disinfected at least 1x per day and traded out for fresh ones mid-day.
  • Bungees & carabiners- please avoid touching the bungee cords and carabiners during your jump session.
  • Must smile and have fun! Giggles encouraged!

Equipment Sanitizing

  • Each pendant (controller) should be wiped down at the start of each day and when there is a change in “jumpmaster”.
  • Harnesses and jump handles should be disinfected 1x per day, at the end of day. Additionally, a mid-day switch of handles and harnesses will provide for fresh equipment. The handles and harnesses inventory will be rotated for use so that only half the harnesses are used while the other half air out.
  • Handrails should be disinfected frequently, throughout the day.
  • Equipment storage boxes, binder, pen, radio, and scanner should be wiped down at the start of every day and anytime there is a change in user.
  • The entire Trampoline Thing unit may be hosed down at the end of each day.
  • Current product used for disinfection is Vital Oxide, could change based on availability.

Climbing Wall

In addition to Schweitzer’s overall guidelines to keep our employees and guests safe, the following guidelines are specific to our climbing wall.  We apologize if you experience any delays or are inconvenienced as a result of these procedures. We are committed to keeping you healthy and safe, but we cannot guarantee you won’t be exposed to COVID-19. We rely on you to protect yourself too.

The Climbing Experience

  • Physical Distancing- You may notice chalk bubbles or other indicators on the ground to help understand proper spacing while lining up or spectating. You are welcome to share a bubble with your own family. Only climbers having their turn will be allowed within the gated area with the climbing wall employee
  • PPE (Masks) - Masks are encouraged but not required for our guests. Masks are encouraged for employees, especially at the times they need to come within 6 feet of another person such as to adjust a harness or fasten carabiners.
  • Lining up: While waiting for your turn, please stand away from the handrail to avoid touching it.
  • Handwashing / sanitizing: Each climber will be required to wash their hands in the village handwashing station provided prior to their climb session. Employees will wash their hands frequently as well as use hand sanitizer frequently.
  • Harnessing - Climbers will be coached by an employee to put on their own harness. The climbing wall employee will conduct a visual check and may instruct each climber how to pull and tug on the harness to ensure proper fit as they conduct their visual check. For small children who need assistance, employees may ask a parent to help. If additional assistance is needed, employees may need to come within 6 feet to make harness adjustments or other needs. Employees are encouraged to use a facial covering any time they need to come within 6 feet of a guest. It is much appreciated if guests have facial coverings for the harnessing process as well. 

During Climbing

  • Shoes - Climbers should keep their footwear on during the climbing experience
  • Carabiners and cable - please avoid touching the carabiners and cable during your climb session.
  • Climber s- Only two climbers, or one family unit, will be allowed in the climbing area at any one time. Climbers not arriving together will be limited to climb with a route to separate them.
  • Rock holds - You will be up close to equipment through your climbing experience. Please alert staff if you have sneezed, drooled, or anything else on the holds so that we may disinfect before allowing another climber on that route.
  • Vertical distancing - Despite any vertical spacing that may exist, employees and guests are encouraged to remain 6 feet from the climbing wall during a climb session so as to avoid vertical fall of respiratory droplets. If a climber needs assistance, employees are asked to use facial coverings.
  • Must smile and have fun! Giggles encouraged!

Equipment Sanitizing

  • Handrails should be disinfected frequently, throughout the day.
  • Harnesses should be disinfected 1x per day, at the end of day. Additionally, a mid-day switch of harnesses will provide for fresh equipment. The harness inventory will be rotated for use so that only half the harnesses are used while the other half air out.
  • Carabiners and cable covers- should be wiped down at the start of each day, when there is a change in “jumpmaster” and may be wiped down additionally throughout the operating day.
  • Equipment storage boxes, binder, pen, radio, and scanner should be wiped down at the start of every day, anytime there is a change in user, and may be wiped down additionally throughout the operating day.
  • Portable cleaning kits for isolated instances of contamination, such as someone sneezing or coughing on the face of a rock wall, or other course surface that is in close proximity to their face.
  • The entire Climbing wall unit may be hosed (or wiped down) at the end of each day.
  • Current product used for disinfection is Vital Oxide, could change based on availability.


Bike and Equipment Rentals

  • All Bike Saddles, Cockpit including grips/stem and top tube disinfected after each use.
  • All helmets and pads thoroughly disinfected using EPA approved cleaning products. Any helmet/pads will be rented once daily.
  • Hand sanitizer available for guest use.
  • Plexiglass shield installed at sales counter.
  • Increased frequency of disinfection on high touch surfaces.
  • Tablets used for guest paperwork disinfected after each use.

Hosted E Bike Rides

In addition to Schweitzer’s overall guidelines to keep our employees and guests safe, the following guidelines are specific to our hosted e bike rides.  We apologize if you experience any delays or are inconvenienced as a result of these procedures. We are committed to keeping you healthy and safe, but we cannot guarantee you won’t be exposed to COVID-19. We rely on you to protect yourself too.

The E Bike Experience

  • Physical Distancing- E bikes will be spaced 6 feet apart for the orientation process. Once the ride begins, it is easy to keep distance.
  • PPE (Masks)- Masks are encouraged but not required for our guests during times when you may need to come within 6 feet of another person. Masks are encouraged for employees, especially at the times they need to come within 6 feet of another person such as to assist a troubled e biker.
  • Handwashing/ sanitizing: Each rider will be required to wash their hands in the village handwashing station provided prior to beginning their e bike experience. Employees will wash their hands frequently as well and use hand sanitizer frequently.
  • During the ride- Must smile and have fun, giggles encouraged!

Equipment Sanitizing

  • E bikes should be disinfected 1x per day, at the end of day. Additionally, e bikes will be disinfected anytime there is a second ride scheduled in one day. E bikes are always hosed down after a ride to wash away dust, but additionally, focus areas such as handlebars and all buttons will be wiped with disinfectant.
  • Equipment storage boxes, binder, pen, radio, etc should be wiped down at the start of every day and anytime there is a change in user.
  • Current product used for disinfection is Vital Oxide, could change based on availability.

Mountain Horse Adventures

Due to the virus and the fact that 90% of our customers are primarily from various regions nationwide, we will have extra precautions in place. 

  • Signage to asking customers  to respect social distancing.
  • Hand sanitizer available in and outside of the registration yurt.
  • No longer require a signature to run credit cards and guests' will not need to use the keypad to add tips.
  • Staff will do a daily wipe down of saddles and helmets.
  • Staff will adhere to any customer request for masking or gloves during the ride. If the virus spikes in the region and/or moves back to a stage 3 restrictions , we will only conduct one ride per family or group and may have more staff conducting smaller multiple groups spread out by 10 minutes. 

Retail

  • Enhanced In-store cleaning protocols.
  • Social distance requirements while In-store.
  • Hand sanitizer available for guest use.
  • Plexiglass shield installed at sales counter.
  • Increased frequency of disinfection on high touch surfaces.
  • Steam cleaning and 24 hour quarantine on any item a guest might try on and not purchase.
  • Restrict trying on items that come into contact with the face, i.e. helmets/buffs or goggles.



SCHWEITZER ADVENTURE CAMP

In addition to Schweitzer’s overall guidelines to keep our employees and guests safe, the following guidelines are specific to our summer camp.  We apologize if you or your child are inconvenienced as a result of these procedures. We are committed to keeping you healthy and safe, but we cannot guarantee you won’t be exposed to COVID-19. We rely on you to protect yourself too.

Parent/Guardian Responsibility

  • Please go over the COVID-19 Camp Experience with them as much as you can before they come to camp so that they are aware of the rules, why these rules are in place and to avoid any potentially frightened or confused children.  We will do our absolute best to keep this camp experience as fun as possible, while keeping your and your child’s health and safety in mind.
  • Please make sure to follow all drop-off and pick-up rules, as these are intended to encourage social distancing with parents/guardians and limit potential exposure to other parent/guardians, staff and campers.  Please remain in your vehicle and follow the drive-thru line.  We will try to make this as quick and painless as possible as we do understand that you have busy lives and may be needing to get to a prior engagement.  Please arrive with plenty of time to allow for this process.
  • If your child fails any of the pre-screening process, please know that as we hate to exclude any child from this, especially if they have been looking forward to our camp, however we will refuse admittance if needed to maintain the health and safety of all campers and families.
  • If your child comes down with symptoms during the day, a staff member should call you or your emergency contact to come and pick up your child.  Please come pick up your child as quickly as possible.  If you know you will be unavailable to do this at any day during the week, please make sure to have a back-up emergency contact as we will NOT be allowing your child to be transported by the Camp van or staff in order to avoid contamination
  • Most of all, please prepare your child to have an amazing, fun and enjoyable experience with our Schweitzer Summer Camp!

The Camp Experience

CAMP DROP OFF IN AM

  • Drive Through Line: each parent should be asked to stay in their vehicle while driving through the “drive-thru route” to drop off their child
  • An employee should be assigned at the greeter point to ask each parent a series of questions in regards to their child for COVID-19 pre-screening.  If answers are NOT in the “concerned” category, the child may exit the vehicle and the employee should take a temperature screen.  If is below 100.4 then they should be directed to the bus.  If any questions were in the “concerned” category or the temperature above 100.4, the employee may ask additional questions or may need to refuse the child’s attendance to camp for that day/week.

CAMP PICK UP AT END OF DAY

  • Drive Through Line: same as with the drop off, parents must use the vehicle drive through line for pick up
  • Parents should check in with the designated camp staff before the child is released to the vehicle.

CAMP BUS

  • Spacing: 2 buses should be used when feasible, only one child to a seat and every other seat should be blocked off or staggered when permitted
  • Seat belts should be required(when available) to help avoid child travel while on the bus
  • The same seat should be assigned to children/staff throughout the week when reasonable
  • Each bus should be disinfected each day (either at the end of the prior day or beginning of the day).  This should include all seats and surfaces touched during rides

BASE CAMP

  • Access to Base Camp should be limited and only used when necessary, emphasis on outside time as much as possible for all activities
  • Bathrooms: children and staff should only use the bathrooms within Base Camp (non-communal/individually) including any clothing changes (pool time).  The groups should wait outside when practical and a staff should only send in a child when bathroom is available to avoid child contact while inside.  Each child/staff should be required to wash hands appropriately with every bathroom visit
  • Washing hands: the restrooms should also be used when needed as a hand-washing station, same rules should be followed for bathroom visits
  • Each bathroom should be sanitized daily
  • The facility should be sanitized daily including, but not limited to: surfaces, craft/toy/kitchen tools that were used, door handles, etc.
  • Each child should be assigned a cubby to keep their personal items for the week, these should be sanitized each day if reasonable and mandatorily each week.  These cubbies should also be spaced out and child access should be staggered to limit contact when needing access to belongings
  • For times where weather is poor, or the facility is needed for all campers at one time, the group should be divided to form smaller groups (teams), each group should be designated to a different area of the facility (inside, out front, infant room or possibly the locker area) as much as possible.  Tables should be separated and located in the designated larger areas
  • PPE (masks) are encouraged, but not required, for all staff and campers and strongly encouraged when inside the facility or within close contact (less than 6ft)

GAMES

  • Physical Touch Games: NO games should be allowed where touching or close proximity is required
  • Game Pieces:  individual game pieces (items) with be provided if touching is required and bulk items available.  This should be planned out by the coordinator in advance
  • Inside Games:  games should be played outside at all times possible, however if necessary, any games played inside should follow the area spacing protocols within the facility section as well as the physical touch protocols
  • Planning: all games should be planned out and thought through before being played to ensure that social distancing and safety has been considered
  • Jumpy Balls: when used, each camper should be assigned to one, not be allowed to swap or share unless sanitized in-between and balls should be sanitized after each use
  • Sluice Box
  1. Each child should wash hands or use hand sanitizer before and after the activity
  2. Spacing: the campers should be split into smaller team groups to accommodate only a few at the sluice box at one time, and be staggered/spaced out at the box
  3. Once the group has finished, there should be a rotation and sanitizing of necessary items in-between, before another group begins the activity (sanitizing the sluice box trays and surfaces)
  4. To avoid cross-contamination of sluice gems, each child is provided a separate bag for their rocks and should be asked not to share or trade.  They may find an area (spaced out) to look at their rocks, however if they are not doing so, they should be asked to put the bag in their cubby
  • Jump/ Climb
  1. Spacing: campers should be split into their teams and split between activities
  2. Jump/Climb Rules: general rules should apply such as line spacing, washing hands before/after, putting on own harness (staff can assist if needed, activities staff will conduct visual harness safety checks at a minimum), holding specific handles, etc.
  3. Jump/ Climb specific protocols can be found on Schweitzer.com
  • Lunch & Snacks
  1. Whenever possible, staff and campers should eat outside with spacing considered (sitting a part, separate teams, etc)
  2. Sharing should not be allowed
  3. Hand washing/sanitizing before and after should be required
  4. Each child should pack their own lunch and snacks unless provided by camp
  5. Snacks: all snacks given by camp should be individually supplier-packaged or staff packed, including any kid craft snacks.  No sharing should be allowed and staff that handle food should be required to wash hands prior to handling all food and use gloves safely to avoid any cross contamination at all times
  • Swimming
  1. Pool toys: personal toys from home should not be allowed, only toys provided by camp should be allowed at the pool. Exception are personal goggles, but goggles cannot be shared.
  2. Sanitization: pool toys should all be sanitized daily when available and given to camper at the end of the week or sanitized properly before the following week
  3. Sharing: sharing between toys should not be allowed during a pool time, campers should be allowed to have a personal pool toy given by camp to play with if desired, or should be sanitized before given to another camper
  4. Life jackets- personal life jackets are allowed due to the sanitization of pool chemicals and pool safety, however shared jackets should not be allowed
  5. All campers and staff should wash hands prior to pool play and after each day
  6. Physical touch: games that require physical touching should be discouraged and any physical assistance should be limited and on an as-needed basis for safety purposes (staff assisting a camper)
  7. Pool separation: the amount of campers/staff should be limited for each section of the pool as well as each hot tub as much as possible
  • Chairlift rides
  1. Spacing: 2 per chairlift
  2. Staffing: plan in advance to have extra staff available when needed for weeks with many 6year olds/ timid chair riders
  3. Sanitizing: wash hands/ hand sanitize before and after a chair ride
  4. Lift Passes: one staff holds onto passes to have scanned when getting on lift instead of each camper holding own pass for each lift up
  • Hiking/ Huckleberry Picking
  1. Hiking: encouraged throughout the week as an outside activity and natural spacing (different speed abilities)
  2. Food: any food or personal items brought on hike should not be shared
  3. Sanitizing: washing hands or sanitizing before/after a hike as well as before/after eating any food should be required
  4. Safety Equipment: such as radio, cow bell etc, should be carried by one staff and sanitized with a wipe after each use/daily
  5. Huckleberry Picking
  • Spacing: social distance should be encouraged when picking, so the area should be chosen based off of space and if needed teams can break off along a path to find another spot that is still close to the group and staff supervised in order to extend the picking areas
  • Sharing: berries should not be shared amongst non-family member campers
  • Berry Use for snacks: berries must be heated (muffins), washed and limited/appropriate handling must be strongly enforced in order to use for snack purposes that is given to all

General Spacing

  1. Each camp week, campers should be split into a “team” to be used anytime the group needs to be split for spacing purposes such as inside the facility, waiting for an activity, etc.
  2. Outside: camp should be held outside in the fresh air as much as possible to limit inside facility use when necessary, such as bathroom use, bad weather, activity prep, etc.
  3. PPE (masks): encouraged to be used by all employees and campers when feasible, especially if within the 6ft boundary and inside the facility.  A bandana or PPE should be provided to all campers and staff.

General Disinfecting

  1. Gloves should be used for all food handling and staff should follow glove cross contamination protocols closely
  2. Only specific disinfects approved on the CDC’s list of products approved for use with the COVID virus
  3. Hand Washing/Sanitizing should be strongly encouraged before and after each activity, eating, use of bathroom facilities and throughout the day as needed
  4. High Traffic areas such as bus seats, door handles, kitchen tools, etc should be disinfected after each use, daily, and weekly as deemed appropriate
  5. Current product used for disinfection is Vital Oxide, could change based on availability.

Illness/Symptoms:

  • If a child fails the morning screening
  1. The parent should be notified and asked to leave.  Staff should inform them that a Camp Admin should be contacting them to discuss any refund/credit for the week
  2. If the reason for the failure is no longer an issue during the week (at least 24 hours without fever/symptoms and without the use of fever-reducing medications), the child may be permitted to attend the remainder of the camp week
  • If a child has an onset of illness/symptoms during the day
  1. A camp counselor should bring them to a designated quarantined area (away from all persons, enclosed boundary, and easy to disinfect once child has been removed.  The child must remain in the quarantined area until they have been released to a parent/guardian
  2. Notice to the parent of situation and the need to pick up their child should be immediate
  3. Extra disinfectant and sanitization should occur for all areas the child touched/was around including cubby and regularly disinfected areas such as bathroom, door knobs, etc  This should include the quarantined area
  4. A notification should be sent out to all current week campers of the situation, child’s name omitted along with CDC recommended information pertaining to care/prevention and what to do if introduced to someone that is showing symptoms of the virus
  5. The child is allowed to attend camp if all symptoms have ceased for 24 hours without the use of any medications and they are able to pass the daily screening at check in
  • If a Child or Staff member is Confirmed to have the virus
  1. Camp Admin should inform all parents/guardians, staff, persons that came in close contact with confirmed individual, local health officials while maintaining confidentiality as stated by CDC guidelines
  2. Camp should follow all current CDC guidelines and State/Local Ordinances as it pertains to potential closure, notification, self-quarantine and regulations

Most importantly - we hope all kiddos will have fun and giggle a lot!


SCHWEITZER GROUP SALES

Cleaning & Disinfecting

  • Disinfect conference room doors, tables, chairs light switch and other equipment after each group use
  • Meeting Concierge and Specialty Desk will disinfect their respective work areas, counters, doors and equipment at least once every four hours and upon a shift change  

Physical Distancing

  • Seating capacities and floor plans to be reviewed on an event by event basis to ensure appropriate physical distancing that follows Clark County Fire Department, SNHD and CDC guidelines (in coordination with Catering & Banquets.)
  • Site inspections and meetings will be done virtually and/or appropriately physically distanced.

Guest Considerations

  • Provide example of physically distanced floor plans (in coordination with Catering & Banquets.)
  • Post signage outside of meeting and events reminding guests of appropriate physical distancing guidelines.

Updated June 23, 2020