Crafting Operating Plans for Schweitzer During Covid
Thursday, October 1, 2020
Written by Tom Chasse
Now that the summer season has come to an end, we are transitioning toward winter. We are working diligently on refining our operating plans with a strong focus on staff and guest safety. While we’re excited to re-open our doors, there is still a significant amount of anxiety and stress associated with the uncertainties this pandemic presents. I don’t think we’re out of the woods yet, so we ask you to please be patient and supportive with the operational changes we are making for the coming winter ski season.
Admittedly, we struggled this past summer adapting to the changes needed to minimize exposure to the pandemic. We struggled with staffing issues, the loss of traditional business models, and overall, how to deal with so many unknowns. Some visitors struggled as well when they were asked to adapt to our new policies and protocols which precipitated a few complaints. In all honesty, my response was to invite them back when Covid was over.
Our lives and daily routines have changed significantly since the close of business last winter. We are doing everything we can to adapt to this constantly evolving situation. This is uncharted territory for all of us.
Be kind. Be compassionate. Have patience. We’re still recovering from this unprecedented upheaval and the battle of rebuilding has just begun.
Thank you in advance for your understanding and continued support.
CEO Schweitzer Mountain Resort